Refund policy

At LILITH™, we are committed to providing you with a luxurious experience and high-quality products.
We want you to be completely satisfied with your purchase.

1. 14-Day Return Window

We offer a 14-day return policy,
which means you have 14 days after receiving your item to request a return.

2. Eligibility Criteria for Returns

To be eligible for a return,
your item must be in the same condition that you received it:

unworn or unused, with tags,
and in its original, unopened packaging.

Important Note on Hygiene & Beauty Products:

Due to the intimate nature of our products (skincare, lip serums, beauty devices, and silk items),
we cannot accept returns or offer refunds for items that have been opened, unsealed, or used.

This is strictly enforced to maintain health and hygiene standards for all our customers.

3. How to Initiate a Return

To start a return,
please contact our customer support team.

If your return is accepted,
we will send you instructions on how and where to send your package.

Items sent back to us without first requesting a return
will not be accepted.

Please note that customers are responsible for all return shipping costs,
except in cases where the item arrived damaged or the wrong item was received.

4. Damages and Issues

Please inspect your order upon reception
and contact us immediately if the item is defective, damaged, or if you receive the wrong item,
so that we can evaluate the issue and make it right.

5. Refunds

We will notify you once we’ve received and inspected your return,
and let you know if the refund was approved or not.

If approved,
you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company
to process and post the refund too.